While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@toolbaydirect.co.uk with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear. If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given. If you decide you want to return your order, please email us at info@toolbaydirect.co.uk with your order number and we will assist you. We want to make this as simple of a process as possible for you.
You can always contact us for any return question at info@toolbaydirect.co.uk.
Refund method: Your payment will be refunded to the payment card that you purchased with.
Refund Timeframe: you will receive your refund within 5 business days of the product being received by the seller.
Return Address: This will be provided by Tool Bay Direct as it is dependant on the product being returned.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@toolbaydirect.co.uk.