With a great deal of regret, we must announce that Toolbay Direct Ltd has suspended trading with immediate effect.
This was a very difficult decision for us to take after six years of trading. However we felt it would be best for us not to sell further goods given that our own supplies have recently become erratic. Many of our suppliers are now operating with reduced stock levels and our lead times for restocking many items are therefore uncertain.
Furthermore, in recent years, several of our suppliers have gone into liquidation. We have borne the very substantial financial brunt of these failures and have always tried to protect our customers.
As a small family business we value both our customers and our reputation but, if we continue trading at this time, both could be damaged by supply problems which are beyond our control. Therefore we have decided voluntarily to suspend our trading activities, in order to prevent these problems causing serious detriment to our customers. We are not in liquidation. We simply wish to act honourably rather than exposing ourselves and our customers to risk.
We can reassure you that all outstanding orders will be processed as a matter of priority, and we are working to ensure these are despatched as quickly as possible.
There may be a small percentage of orders which we are unable to fulfil within a reasonable period of time due to the aforementioned supply problems, and in these cases we will contact individual customers with regards to a refund. There is no cause for alarm, as all of our customers are protected by virtue of the methods of payment we accept.
We would like to take this opportunity to thank the 25,000+ customers who have placed orders with us over the last six years and wish you all the best in the future.
All at Toolbay Direct Ltd